Terms of Service

1. Acceptance of Terms

By accessing and using Kolency's social media collaboration platform and related services (collectively, the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our Service operated by Kolency ("we," "us," or "our"). Your use of the Service constitutes acceptance of these Terms.

2. Description of Service

Kolency provides a social media management platform that allows users to:

• Connect and manage multiple social media accounts
• Schedule and publish content across various platforms
• Collaborate with team members on content creation
• Analyze social media performance and engagement
• Access analytics and reporting tools
• Use content creation and editing features

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure and confidential

3.2 Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the security of your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and up-to-date

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Publish content that is defamatory, obscene, or harmful
• Spam or send unsolicited messages
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for any illegal or unauthorized purpose
• Violate the terms of service of connected social media platforms

4.1 Content Responsibility and Compliance

Important: You are responsible for all content you create, publish, or distribute through our Service. This includes but is not limited to:

4.1.1 Content Standards

All content must comply with:

• Legal Requirements: All applicable local, national, and international laws and regulations
• Social Norms: Community standards, cultural sensitivities, and ethical guidelines
• Platform Policies: Terms of service and community guidelines of all connected social media platforms
• Intellectual Property Rights: Copyright, trademark, and other intellectual property laws
• Privacy Laws: Data protection and privacy regulations (GDPR, CCPA, etc.)

4.1.2 Prohibited Content

You expressly agree NOT to publish content that:

• Contains hate speech, discrimination, or promotes violence against individuals or groups
• Is sexually explicit, pornographic, or contains adult content without appropriate age restrictions
• Promotes illegal activities, terrorism, or extremist ideologies
• Contains false or misleading information that could harm public health or safety
• Infringes on intellectual property rights of others
• Contains personal information of others without consent
• Promotes self-harm, suicide, or dangerous activities
• Is spam, phishing, or contains malicious links
• Violates generally accepted community standards and cultural sensitivities

4.1.3 User Responsibility

By using our Service, you acknowledge and agree that:

• You are responsible for all content you publish through our platform
• You will be responsible for any violations of laws, regulations, or platform policies
• You must obtain necessary permissions before using third-party content, images, or materials
• You must respect generally accepted cultural sensitivities and avoid content that could be considered offensive or inappropriate
• You are responsible for compliance with all applicable advertising and marketing regulations
• You must maintain accuracy and truthfulness in all published content

5. Social Media Platform Integration

5.1 Platform Authorization

When connecting social media accounts, you:

• Grant us permission to access your social media accounts
• Authorize us to publish content on your behalf
• Allow us to retrieve analytics and engagement data
• Confirm you have the right to grant these permissions

5.2 Platform Compliance

You agree to:

• Comply with each platform's terms of service
• Respect platform-specific content guidelines
• Not exceed platform rate limits or usage restrictions
• Maintain valid and active social media accounts

6. Content and Intellectual Property

6.1 Your Content and Responsibilities

Important: You remain the owner of your content, but you are fully responsible for ensuring its compliance with applicable laws and platform policies. By using our Service, you:

• Grant us a license to process and publish your content
• Confirm you have the rights to the content you publish
• Are responsible for the accuracy, legality, and compliance of your content
• Agree not to publish content that infringes on others' rights or violates any laws
• Must ensure compliance with all applicable laws, regulations, and social media platform policies
• Are responsible for any consequences resulting from your published content, including but not limited to legal or regulatory actions
• Must respect generally accepted cultural, religious, and social norms in all content you publish
• Are responsible for obtaining permissions for any third-party content, images, or materials used

6.2 Our Content

Our Service, including its original content, features, and functionality, is owned by Kolency and is protected by international copyright, trademark, and other intellectual property laws.

7. Subscription and Payment Terms

7.1 Subscription Plans

We offer various subscription plans with different features and limitations. You agree to:

• Pay all fees associated with your chosen plan
• Provide accurate billing information
• Authorize us to charge your payment method
• Notify us of any changes to your billing information

7.2 Billing and Renewal

Subscriptions automatically renew unless cancelled. You may cancel your subscription at any time through your account settings. No refunds will be provided for partial months of service.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our collection and use of information as described in our Privacy Policy.

We follow standard industry practices to protect your data, including encryption in transit and at rest, secure authentication protocols, and regular security assessments. We are committed to maintaining the confidentiality, integrity, and availability of your information in accordance with applicable data protection regulations.

9. Service Availability and Modifications

9.1 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or system failures
• Third-party service disruptions
• Force majeure events

9.2 Service Modifications

We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice. We will notify users of significant changes that affect their use of the Service.

10. Limitation of Liability

To the maximum extent permitted by law, Kolency shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or data loss
• Damages resulting from third-party actions
• Content published through our Service

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Kolency, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your content or activities
• Your violation of any third-party rights

12. Termination

12.1 Termination by You

You may terminate your account at any time by:

• Contacting our support team
• Using the account deletion feature in your settings
• Discontinuing use of the Service

12.2 Termination by Us

We may terminate or suspend your account if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• You fail to pay subscription fees
• We discontinue the Service

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Indonesia. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration under the Indonesian National Arbitration Board (BANI).

14. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Sending you an email notification
• Displaying a notice in our Service

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us.