Privacy Policy

1. Introduction

Kolency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media collaboration platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and email address when you create an account
• Profile information and preferences
• Payment information (processed securely through third-party providers)
• Communication preferences and settings

2.2 Social Media Account Information

When you connect your social media accounts, we may collect:

• Account usernames and public profile information
• Access tokens (stored securely and encrypted)
• Content you choose to publish through our platform
• Analytics and engagement data from your social media accounts

2.3 Usage Information

We automatically collect certain information about your use of our Service:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system)
• Usage patterns and feature interactions
• Error reports and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our Service
• Process and manage your account and subscriptions
• Connect to and manage your social media accounts
• Schedule and publish content on your behalf
• Provide analytics and insights about your social media performance
• Send you service-related communications and updates
• Respond to your inquiries and provide customer support
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Cloud hosting and infrastructure
• Analytics and monitoring services
• Customer support and communication tools

4.2 Social Media Platforms

When you use our Service to publish content, we share the necessary information with the respective social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) to:

• Authenticate your accounts
• Publish content on your behalf
• Retrieve analytics and engagement data

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests or court orders
• Government investigations
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response and breach notification procedures

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze usage, and deliver relevant content. You can manage your cookie preferences through your browser settings.

7. Third-Party Integrations

Our Service integrates with third-party social media platforms. Your use of these integrations is subject to the privacy policies and terms of the respective platforms.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities

To exercise these rights, please contact us at privacy@kolency.com

9. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our Service and develop new features

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions
• Other appropriate safeguards as required by law

11. Jurisdiction and Applicable Law

This Privacy Policy is governed by the laws of Indonesia. If you are located in the EU/EEA, we process your data in compliance with GDPR.

12. Children's Privacy

Our Service is not directed to children under the age of 13 (or the minimum age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a notice in our Service

Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.